FAQ

RETURNS/EXCHANGES GUIDELINES

EXCHANGE

Our return policy is applicable within 30 days of your purchase. After 30 days of your purchase, we unfortunately cannot offer you a refund, exchange or store credit.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once we issue your refund, the duration of time for it to be processed will depend on your bank. In general, you can expect to see your refund within 14 business days.

 

ORDER ISSUES

If any item from your order is missing, please contact alamaisonsavage@gmail.com with your name and order number. Your missing item will quickly be shipped to you at no extra cost. 

 

SHIPPING 

The cost of the shipping depends on the weight of your entire order and its destination from our warehouse. Shipping prices are determined straight from the carriers. Shipping times do not include order processing time and are determined by the carrier service.

PLEASE NOTE: We provide FREE Local pick-up & delivery!